Our promise:

- We will respect you and have concern for you as an individual;

- We will focus on understanding you, your financial needs and challenges, and will regard your goals as our goals. We will help you to define your objectives and work with you to achieve them in ways with which you are comfortable.

- We will work diligently, competently and with utmost integrity to earn and maintain your trust, confidence and respect - the basis for a long-term relationship;

- We will listen.

- We will always regard all information about you as private and strictly confidential.

- We will explain and guide, according to your needs. We want you to fully understand each investment before it is made. Lack of understanding is the most frequent cause of investment mistakes. We will work together to ensure as much as possible that your investing experience is a profitable one;

- We will provide you with accurate and timely information;

- We will constantly remind ourselves we are managing the world's most important investments... yours.

As our client, we ask that you:

- Give our partnership the time, attention and financing it deserves to meet your goals;

- Tell your National Bank Financial Investment Advisor about material changes in your life and, where appropriate, involve us at an early stage so adjustments can be made to your long-term plan and to your investments, if necessary;

- Tell your Investment Advisor or Branch Manager if you are uncomfortable or unsure of anything concerning your investments or the advice you have received. Failure to do so may deprive National Bank Financial (and your Investment Advisor) of an opportunity to serve you better;

- Be open and candid about your expectations of National Bank Financial and of your Investment Advisor in terms of performance and service. Tell us what those expectations are, and we'll tell you whether we think we can meet them;

- Enter into our relationship in the spirit of equal partnership and balance of responsibilities. We are, after all, entering into a business partnership aimed at achieving some of your most important goals.